RETURNS

Should you wish to return a vintage item, no problem!

We want you to be completely happy with every piece you purchase.

 

If you have any question do not hesitate to contact us via email:

 

info@oh-jackie.com

 

Please note that the costs of returning the goods to us are at your own expense unless we delivered them to you in error. We accept no liability if goods are lost in transit. 

 

Please, ensure the following:

  • Return the item within 14 days of receipt; in other words you must post it to us no more than 14 days after the date that you received it.
  • The item must be in the same exact condition in which it was provided by us.
  • The security tag has to be attached.
  • All merchandise to be returned must be sent in one complete package.

 

We can only accept returns with all above conditions met.

 

Please be aware that a time frame of about 14 days can pass between the receipt of your returned items and the return/refund process.

 

Return address:

Oh! Jackie

Elisabeth Gerhold

Zeller Straße 19

82067 Ebenhausen

Germany

 

Please make sure to include the order number and the name of the item.

 

Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

 

For further information about returns, please see our Terms.